Success Stories

When buying a steel building, its more than buying a pair of shoes, and much more than picking out a favorite color. I learned through the process of purchasing a steel building that there was more to it than a quick purchase. It becomes a relationship of trust. Good, bad, or indifference, once you begin the process, there is no turning back, unless you lose a sizeable amount of money. It’s the trust of the people you’re dealing with, if not, every decision becomes tainted with questionable distrust. I know, I’ve had several of those transactions and I will never do business with those companies again.

Married to an insurance salesman since 1960, I saw many salesmen come and go through the companies my husband worked for. Some salesmen were high-pressure, non-caring, greedy, cocky and dishonest shysters. They had a rebuttal for every excuse. They knew when to close, and when to ask for the signature. They were hired and groomed to sale. They became the face of the company, and in a sense they became the company. There were also salesmen who were sincere, kind and respectful. Those were the ones who built the company’s trust. This is what Bob represented to me. He became the face of General Steel.

When I decided to have a garage built, I virtually knew nothing. I had several people around me who became my go-to advisers. My husband gave me carte blanche and also the responsibility in making the wisest decisions. I asked a lot of questions and felt very confident that a steel building was the best way to go versus a wooden structure. We live in the Rocky Mountains of Colorado 7,600 feet elevation with four feet of snow any given winter. I knew the snow load and ground load was an enormous factor. I also knew there would be many hoops to jump through with regulations from our county’s building department.

I spent many hours looking at websites for steel buildings. There were a lot of impressive websites. I am sure many webmasters were paid big bucks to make the company look really good, but it was an abstract look at what I needed to know in reality. I needed to know who I was dealing with. I looked for the ratings and the top ten steel building companies. I looked for endorsements, also for prices and locations that would be familiar to our severe winters. I sent inquires to several steel building companies and this is when I began formulating in my mind the best company to go with. It was Bob that made up my mind to go with General Steel.

The process actually began in July with a trusted relationship with Bob, a sales representative with General Steel. He called me from my inquiry about a steel building. He e-mailed immediately a price structure on my design. He was there for every question. I was amazed that he was in the office until ten at night when there was something important we had to deal with. When my day was full from morning until night, he gave me his private number to call him at six in the morning or whenever I needed to ask him something.

Contrary to another company that was high in internet ranking and very impressive, which I could comfortably had gone with, but the salesman dropped the ball. He did not follow through until a month later. By that time I had decided on General Steel. There was another company whose salesman knew too much and didn’t like dealing with a woman. He wanted to talk with my husband. That was a big turn off to me. By that time, I knew a lot more about steel buildings than my husband did. He would just hand the phone to me.

When I saw a site with bad press against General Steel from a competing company, I could have easily walked away. At that time I had not invested any money yet. I e-mailed Bob immediately with my concerns. He put my mind at ease and clarified any negative information that I had about General Steel. He sent e-mails to show me exactly where the bad press was coming from. Bob did not high-pressure me at all. He stated facts, and was concerned about steel prices going up and time issues going into winter, but he patiently waited until I felt very confident about every step I needed to go through.

There have been a few glitches, as would be in any project. I reported some errors on the plans to Ronald my Project Coordinator. He responded immediately, but I was impressed with Bob. Even after the project had been passed to the coordinator, Bob called to make sure that I knew those things would be taken care of and reassured me that he was still on board with this project.

As to date, this project is still in motion. I am waiting for the foundation drawings from an engineer, and another trip to the County Building Department before I sign off on the contract. This will take another six to seven weeks until completion. No one has dragged their feet, it has all moved along in due process. Yes, this has been a very good experience and it has been through the relationship with Bob ** that all the workings have been tight and satisfying.

“I rarely write reviews but I felt my 6 month journey with General Steel to design and deliver my garage building project was an amazingly smooth experience warranting this feedback. Yes, we had the proverbial ‘construction’ challenges along the way but in the end everything came together quite nicely. Jim and Levi (SteelIt) did a truly outstanding job assembling my significant investment. I was very impressed with Jim’s knowledge, ability, and willingness to work through the inevitable challenges involved. Thanks so much for recommending him as my installer. I am certainly no critic in the steel building industry but I’m personally very impressed how well my building turned out. Really, the whole experience beginning by talking with Mike on my initial needs and setting a path, figuring out details with Ryan, working with Megan on shipping, Dauphne on post-delivery, and Jim for installation has been a very smooth, positive, and enjoyable experience. Thanks to all for helping me make my project a success!!”

“Still in the last stages of finalizing design – but the experience up to now has been great. Joe was very helpful in working with me on my initial sales order – and Ron as my project manager has been patient with me as I worked through some design changes I had made on door placement, windows, skylights etc. Overall I am very pleased to date with the response and follow-up.”

“I would like to take this time to thank everyone at General Steel who helped me with the building. I had quite a few questions that you all helped me with and you all were very prompt and courteous. Thank You again. If I purchase another building I would be back to talk with you.”

“I was shopping for a steel building & called General Steel. I was put in contact with Joanie B. She was very professional to work with, answered all of my questions and most importantly she was able to get me the building I wanted at a great price, I am very happy!”

“The Consultant understood what my need was and quickly brought solutions to the table to help answer the issues I was asking about. You can’t ask for more. No pushy salesman but a kind and honest individual. Thanks.”

“He did very well and was willing to work with me and offered me some good deals. I will be calling back!”

“I have been leasing office space for my business for many years and decided relocate. I called General Steel and was put in contact with Phillip. He has been a tremendous help working with me on different sizes and designs. He carefully listened to what I was trying to achieve, we finally pinned down the size and pricing that was well within my budget, without using any high pressure sales tactics. Prior to signing a contract or sending any money, I went to the General Steel offices in Littleton CO and met with Phillip and the construction manager, they went over the terms of the contract and answered any questions I had. Even though we are in the beginning stages of this project, I am very pleased how things have been done; I would recommend Phillip to others.”

“Chris Hampton is an awesome sales person. He obviously put himself in my shoes and provided solution options to meet my needs. He really is “best in class”.”