Success Stories

“I’m still in the beginning stages of the project. So far the service has been above and beyond anyone else I’ve ever dealt with. Prompt response times, often I’d receive a call within an hour of sending an email. Friendly people, I priced around before making a decision and although everyone was close, one of the reasons I chose General Steel was because of the service I’ve received. I’m sure everything will go smoothly. I’m looking forward to completing this project with minimal hiccups.”

“Resolution: After leaving this review, but probably not because of this review, the manager contacted me and provided plans enough that I could get quotes for construction and get the loan process moving again. Bruce was understanding and worked with me. I have changed my stars from 1 to 4 and am pleased with his response. Thanks.”

“Mr. Thompson has been very helpful with options for our project. He has been very diligent about getting back to me in a timely manner on any of the questions I had, and following through with emails for additional information. Mr. Thompson seems to have a good handle on his role and has offered to get me in touch with other individuals at General Steel to answer any engineering questions that I may have. He is very articulate and has a professional demeanor.

“My experience with Chris was like two guys talking about what I needed and could he help me out. I am a farmer/rancher and I called with a question that Chris answered it. I said that I didn’t want a bunch of phone calls or e-mails because I couldn’t buy anything yet. He said he would check in once a month and answer or get me an answer to any questions. He did. I’m happy.”

“Joanie is very knowledgeable & efficient. I explained what I wanted, she walked me through the details & followed up the next with all the answers to my questions. At this point I am very satisfied with my experience with General Steel.”

“The team has been so good to work with. From my first contact with Brian and everyone else as we work our way through this process. Team members I have had contact with, Brian, Lauren, Ron, and Stephen **. I would not hesitate to tell someone about the positive experience with General Steel and the team members. General Steel understands what customer service means.”

“Excellent experience. The salesman answered all of our questions professionally and promptly.”

“Joanie did a great job in guiding us from a blank of what we wanted to knowing some important details. Then the steps came very fluidly and we were off and running. So far, the company has shown great care, understanding and has a proven course of action to get their clients from A to Z with no headaches. Ask for Joanie, she knows her stuff and is very helpful!”

“Denny was very straightforward in responding to our hay storage barn questions. Seemed knowledgeable in this type of use and did not try to complicate by overselling. Would highly recommend Denny as sales contact to friends.”

“The staff of General Steel have been so helpful and patient with us, as we design and plan the replacement of our garage that was destroyed by the recent Camp Fire in northern California. When Karl helped us place the order, he provided all of the extra information to help us determine which type of building would suit our needs. When Ryan helped with the extra components, he was able to get us a discount to help pay those extra costs. Now, we look forward to the engineered plans and the fabrication from them. We have family and friends who have volunteered to help build it, and General Steel has the staff to walk us thru the erection. We are very excited to have a garage again that we can use to stage our home rebuild.”