I'm the middle of our building project. I'll provide another review when the project is done. The sales process with Kevin Dant of General Steele was very good. Kevin was professional and responsive. He pulled in the people we needed and helped me understand the various aspects of the project and quote.
Had a issue with some missing items. After talking to Bruce, him and his team resolved everything. I will definitely come back when I need more buildings next year, just because of their awesome customer service and his willingness to make sure everything was right and that we were happy with everything. If you have any issues make sure to talk with Bruce or his team at the building services group and they will take care of any problem you have. Can't thank them enough!!!
When we decided to look into a small expansion in space for our business we found General Steel. This is something I had zero experience in, and since first talking with my sales rep Brian I was assured they would work with me every step of the way. True to his word on that, everyone from that point on patient, understanding, and pleasant. They have earned my return business should I decide to build in the future.
"All about the customer service, Right On. !!!Through all phases of my job, concerns, and support throughout! Really appreciate all the attention and personal touch. Felt like I was talking and dealing with friends. Luke Body and Bruce Graham really helped me out. Thanks again you guys. Last stop shop for metal Garage / Building.Chris
I worked with Michael and Bruce on a large scale project. They were very professional and understanding. If you are looking for an easy process and fast turn around time then General Steel is your one stop shop. 5 stars all day.
So far I have extremely happy with General Steel. I initially sent out multiple quotes via different websites and General Steel was the first and the fastest response. I worked with Joanie in the sales department to get a quote. She was extremely friendly and spent lots if time over multiple different phone calls to make sure her quote would have everything I wanted in my building. Her customer service is fabulous and she has a very energetic attitude. She spent time explaining what changes to the building increases cost and ways to save money on the building. The customer service was the biggest factor in my decision to use General steel for my building project. After finalizing the order is was then paired with Ryan Burgess for final planning. He has also been extremely helpful. He is fast to respond to emails and phone calls. He understood what I was looking to do with my building and was able to help me make all the design changes needed. Currently my building is still in production and I hope to receive it in early November of 2018. If the customer service I have had so far is any indication, I'm sure I will be extremely satisfied with my building. I would definitely recommend General Steel to anyone looking to purchase a steel building.
We contacted General Steele and Carl called us right back to answer all of the questions we had. After our initial conversation, we had a local contractor come out to give us a bid. The bid was for a comparable size building, but the quote made us realize that the prices Carl had quoted us were much more reasonable and we would have a better structure. Carl's reassuring attitude and demeanor made us feel comfortable in our purchase.
We contacted General Steele and Carl called us right back to answer all of the questions we had. After our initial conversation, we had a local contractor come out to give us a bid. The bid was for a comparable size building, but the quote made us realize that the prices Carl had quoted us were much more reasonable and we would have a better structure. Carl's reassuring attitude and demeanor made us feel comfortable in our purchase. Ryan took over the details of the purchase and walked us through the particulars of the order. We were impressed with his professionalism and patience. With his help we will soon have a shop that we will be proud of.
Rex and Steve are superb. Their duo approach both answered all my questions and gave me the comfort level to go ahead and order a 40 X 60 building months early. I am very impressed with the attention to customer satisfaction as I start the process of finalizing the design.Update — the building is now my long awaited wood shop. The building is working very well. Note the insulation, doors and windows all add up. Add the foundation costs to the rest to get the overall building costs. My only complaint was the limited options General Steel had in recommending an installer. He was substantially higher than others in the area. Think through the whole project from building, extra features, foundation, and installation costs. Finally, understand General Steel is a broker of buildings. My building was constructed by another manufacturer to General Steel specs. The doors, windows, and insulation was all acquired local and shipped under their invoice.
As a retired professional pilot I need a place to keep toys (airplanes), So I contracted with General Steel to build me a toy box (hangar). So far I have worked with Denny Kirk and Billy Durnham and their customer service has been great. I trust the completion and delivery of my hangar will be just as good. Looking forward to playing in my toy box!
Working with Tyler from General Steel. Easy and accommodating to get hold of, quick to answer all my concerns. Pricing is good and I know the quality is, as its my third building through them. Thank you Tyler.
The staff of General Steel have been so helpful and patient with us, as we design and plan the replacement of our garage that was destroyed by the recent Camp Fire in northern California. When Karl helped us place the order, he provided all of the extra information to help us determine which type of building would suit our needs. When Ryan helped with the extra components, he was able to get us a discount to help pay those extra costs. Now, we look forward to the engineered plans and the fabrication from them. We have family and friends who have volunteered to help build it, and General Steel has the staff to walk us thru the erection. We are very excited to have a garage again that we can use to stage our home rebuild.
Everyone I worked with at General Steel has been professional at every level. Their team are great communicators and were always available to answer questions. I will definitely use them for future projects.
Have been working with general steel on my new building and they have worked around my schedule and with me to make sure I’m getting exactly what I want and need. I worked with Sam and appreciate his help and patience with me as I changed the design multiple times till we found what worked just right for my needs.
This is my 1st time ever working with a metal building. I was not sure the best way to approach this project. Ryan Burgess was very helpful. Ryan Burgess also reach back to me in a timely manner after leaving a massage for him. I am pleased with the work Ryan has done. I will definitely use this company for my next project.
I've yet to have the building delivered but I can say that I had an excellent sales experience with Jason Borchardt. He was not pushy, was up front, helped immensely finding the right building by listening to what I wanted to do, and seemed to genuinely care about my project. That goes along way for a lot of people.
Chase and all the members at general steel have been great to work with. They keep me informed about the status of my building. I have worked with general steel before on one other project and the building was great. We had a problem with the color of roof and they fixed it in a few days shipping us new tin.Thank you
General Steel Corporation Is an Incredible Corporation staffed by Awesome Personal...I would like to thank Ryan Burgess for his Outstanding Professionalism, Human Relations Skills and Engineering Knowledge in this amazing arena of Great Metal Buildings! Sooo Happy I decided on General Steel Corporation! Thank You again Ryan😊!Allen S.
It was an all around pleasant experience. Ryan Burgess was my project coordinator, he was very helpful and always responded in a timely fashion. Meagan my shipping coordinator was very friendly and attentive. She made sure everyone was in the loop and schedules met. One thing General steel should advise customers to do, because I didn't think of it at the time is to hold off on having insulation delivered until needed. I scheduled the building to be delivered and was just checking things off my list so I had the insulation delivered as well. Here i sit months later with no building built due to my county taking their sweet time. Now my fingers are crossed that mice didn't make a $20,000 home out of my insulation.
General Steel took excellent care of us. Every person I dealt with was communicative, professional and efficient. They listened and understood my requests and exactly what I was asking for with logic and timeliness. Because they always responded quickly it was comforting to know we were being taken care of. I especially have to thank Bruce Graham in the contracts department for his ability to address my concerns with patience and compassion. The cohesiveness of General Steel's team was evident from the very start of my order and I immediately recognized that this was a genuine and well run company that did not engage in high pressure sales, but rather had a philosophy of clearly putting customer service first. I thank them again, it is rare fo find a company that truly cares this much.
I paid 22 hundred dollars for design services to get me drawings that the bank would loan on. They gladly took my money and provided me a drawing that appeared to be drawn by a grade schooler. They then told me over and over that I had to give them a deposit in order to get drawings that the contractor and bank would actually need. They were not at all straight forward about this at the beginning, they even wanted me to pay 6500 dollars to get their crayon drawings in color! BE VERY CAREFUL WITH THE SALES AND DESIGN TEAMS!! They were not concerned for my needs, only making money. They took offense at me telling them they had ripped me off. My bad that I did not understand their tricky contract, but their bad for not helping me understand before stealing my money!!After leaving this review, but probably not because of this review, the manager contacted me and provided plans enough that I could get quotes for construction and get the loan process moving again. Bruce was understanding and worked with me. I have changed my stars from 1 to 4 and am pleased with his response. Thanks.
While I did encounter a few hicups along the way. Bruce Graham was able to assist in taking a negative situation and turning it into a satisfactory one. General Steel WILL take care of their customers. Thank you Bruce.
Based on the great pictures posted on the website and the rave reviews, I decided to contact them to contact them about church building prices. The young lady that answered the call initially was very pleasant. After I told her what I was calling about, she transferred me to one of the design specialists. When the guy answered the phone, he sounded friendly but that was short lived. Within the first few seconds as I began to talk, the guy (I wish I remembered his name) released an obvious "sigh" as if he did not want to talk to me. Ignoring the sigh, I hesitantly continued with my inquiry. His response wreaked of irritation and a desire to get me off the phone as soon as possible. Admittedly, he was very effective in that effort. Based on the vibe alone during my brief call, I would never do business with them. Rarely do I post negative reviews, but this was certainly warranted. Maybe this guy was having a bad day and I was not privy to speak to one of the others people spoke so highly of in the reviews.
Their designers were incredibly incompetent. We sent detailed verbiage and included pictorial references and still they could not even remember to include entire sections of the building. Refused to refund even the unusable interior design cost. An additional fee which they added on to our bill. RUN!
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