I'm the middle of our building project. I'll provide another review when the project is done. The sales process with Kevin Dant of General Steele was very good. Kevin was professional and responsive. He pulled in the people we needed and helped me understand the various aspects of the project and quote.
Had a issue with some missing items. After talking to Bruce, him and his team resolved everything. I will definitely come back when I need more buildings next year, just because of their awesome customer service and his willingness to make sure everything was right and that we were happy with everything. If you have any issues make sure to talk with Bruce or his team at the building services group and they will take care of any problem you have. Can't thank them enough!!!
When we decided to look into a small expansion in space for our business we found General Steel. This is something I had zero experience in, and since first talking with my sales rep Brian I was assured they would work with me every step of the way. True to his word on that, everyone from that point on patient, understanding, and pleasant. They have earned my return business should I decide to build in the future.
"All about the customer service, Right On. !!!Through all phases of my job, concerns, and support throughout! Really appreciate all the attention and personal touch. Felt like I was talking and dealing with friends. Luke Body and Bruce Graham really helped me out. Thanks again you guys. Last stop shop for metal Garage / Building.Chris
I worked with Michael and Bruce on a large scale project. They were very professional and understanding. If you are looking for an easy process and fast turn around time then General Steel is your one stop shop. 5 stars all day.
So far I have extremely happy with General Steel. I initially sent out multiple quotes via different websites and General Steel was the first and the fastest response. I worked with Joanie in the sales department to get a quote. She was extremely friendly and spent lots if time over multiple different phone calls to make sure her quote would have everything I wanted in my building. Her customer service is fabulous and she has a very energetic attitude. She spent time explaining what changes to the building increases cost and ways to save money on the building. The customer service was the biggest factor in my decision to use General steel for my building project. After finalizing the order is was then paired with Ryan Burgess for final planning. He has also been extremely helpful. He is fast to respond to emails and phone calls. He understood what I was looking to do with my building and was able to help me make all the design changes needed. Currently my building is still in production and I hope to receive it in early November of 2018. If the customer service I have had so far is any indication, I'm sure I will be extremely satisfied with my building. I would definitely recommend General Steel to anyone looking to purchase a steel building.
We contacted General Steele and Carl called us right back to answer all of the questions we had. After our initial conversation, we had a local contractor come out to give us a bid. The bid was for a comparable size building, but the quote made us realize that the prices Carl had quoted us were much more reasonable and we would have a better structure. Carl's reassuring attitude and demeanor made us feel comfortable in our purchase.
We contacted General Steele and Carl called us right back to answer all of the questions we had. After our initial conversation, we had a local contractor come out to give us a bid. The bid was for a comparable size building, but the quote made us realize that the prices Carl had quoted us were much more reasonable and we would have a better structure. Carl's reassuring attitude and demeanor made us feel comfortable in our purchase. Ryan took over the details of the purchase and walked us through the particulars of the order. We were impressed with his professionalism and patience. With his help we will soon have a shop that we will be proud of.
I paid 22 hundred dollars for design services to get me drawings that the bank would loan on. They gladly took my money and provided me a drawing that appeared to be drawn by a grade schooler. They then told me over and over that I had to give them a deposit in order to get drawings that the contractor and bank would actually need. They were not at all straight forward about this at the beginning, they even wanted me to pay 6500 dollars to get their crayon drawings in color! BE VERY CAREFUL WITH THE SALES AND DESIGN TEAMS!! They were not concerned for my needs, only making money. They took offense at me telling them they had ripped me off. My bad that I did not understand their tricky contract, but their bad for not helping me understand before stealing my money!!After leaving this review, but probably not because of this review, the manager contacted me and provided plans enough that I could get quotes for construction and get the loan process moving again. Bruce was understanding and worked with me. I have changed my stars from 1 to 4 and am pleased with his response. Thanks.
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