Owner Support

Contact us anytime for anything

Home » About General Steel » Owner Support

Do you own a General Steel building?

We are excited to announce the industry’s first dedicated owner support division! Although this level of commitment has existed for years at General Steel, we realized our customers may need access to their project team outside of business hours.

It doesn’t matter whether you purchased your General Steel building today or two decades ago, there is no end to our commitment to your complete satisfaction and service.

Do you need assistance with your General Steel building? Please complete the form below and we will route it to the correct department.

Do You Need Help?

After you purchase your General Steel building, the support you will receive from your team at General Steel never ends. No matter if you have a question prior to erection, during the construction process or even years after you bought, the contact form on this page is routed to our team 24 hours a day, 7 days a week. If you require assistance during normal business hours, you may complete the contact form below or call General Steel Corporate at (800) 745-2685.

Once we receive your request, it will be routed to the appropriate team member and he or she will contact you immediately.

Help! Something went wrong!

Construction projects are complicated and full of intricate details that most steel building companies simply don’t have the experience or resources to handle effectively. However, with General Steel you are working with the most trusted company in the industry in terms of executing steel building projects, but we recognize that there is always a chance that something unplanned may happen.

Our Department of Customer Service and Complaints Reviews is comprised of a team of select experienced professionals who are charged with the sole responsibility of mutually resolving any customer complaints or issues that arise. This department is adjusted and reevaluated continuously in order to ensure customer satisfaction and the effectiveness in providing General Steel customers with a streamlined avenue to communicate. Therefore, if anything unexpected does happen every General Steel customer has a route to speak directly to a professional. There are no hoops to jump through or gatekeepers, only mutually agreed upon resolutions.

Simply complete the contact form above and let us know what’s gone wrong so we can make it right!